Progressive robo-tweets spark social media crisis - Aug. 14, 2012

Progressive's stiff official statement on the Katie Fisher case didn't play well with the Twitter audience.

NEW YORK (CNNMoney) -- Pro tip for big brands: When talking on Twitter about how you handled a customer's tragic accident, the phr …

http://money.cnn.com/2012/08/14/technology/progressive-tweets/index.html

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